redworth clients

Barker and Stonehouse

The Business: 

Barker and Stonehouse, an upmarket British furniture retailer established in 1946 is based in the north east of England. It has eight branches, situated in Newcastle upon Tyne, Middlesbrough, Darlington, Knaresborough, Hull, Leeds and Nottingham, as well as the MetroCentre in Gateshead.

The Challenge: 

In early 2006 David Wilkinson, the Sales Director, approached Redworth as he required Leadership & Management development for all his store managers. He wanted to challenge his team to accept increased responsibility and accountability.

The Process: 

In March 2006, we designed a bespoke programme for the store managers, where we met on a monthly basis over a 7 month period for workshop seminars. This took a great deal of commitment from both the Employer and Employees. However, the results prove of how well the managers responded to our techniques and methods.

The Results: 

As a result of the workshops, David made the following observations regarding his team:

  • His managers are more focussed and ready to accept responsibility
  • They have totally bought in to the process
  • Communication has dramatically improved and he now has a more confident team that contribute effectively to Managers Meetings
  • His managers in turn have motivated their store staff
  • The business’ bottom line results have improved significantly
The Next Stage: 

Following this successful exercise, Redworth was asked to coach the managers on an individual basis to further in- bed their learning. We continue to do this up to this present time. In addition we were asked to design and deliver a sales training programme for all store staff which again was deemed a success.

David Wilkinson, the Sales Director, then decided that he too would like some development and we commenced a personal leadership programme with him in February 2008. The results have been life changing and he has experienced the following incredible outcomes:

  • He has lost 5 stone in weight
  • He has evolved from being somewhat of a couch potato (his words) to someone who exercises regularly
  • He has completed the Great North Run three times and the three Peaks 24 Hour Challenge
  • He recently got married and celebrated his honeymoon on Mount Everest base camp!

We continue to work with Barker and Stonehouse to this day. Most recently in 2010, we delivered a major development programme for the entire management team throughout the business covering Managing Performance, Handling Difficult Conversations and Managing Absence.


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Quick Contact

Redworth Associates Coaching Ltd.
2 Mill Farm, Dalry Road,
Ardrossan, Ayrshire
KA22 7NT

m: 07967 451759
e: [email protected]